Service Diversion Management

We coordinate all essential utility works to keep your project moving without delay. From water mains to telecommunications networks, service diversions are a critical part of almost every infrastructure project.

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Poorly planned or mismanaged diversions can cause costly delays, legal complications, and safety hazards. At Vista, our experienced team ensures every diversion is delivered efficiently on time, and in compliance with all regulatory requirements.

We manage all types of service diversions, working with utility providers to ensure a smooth and coordinated process:

Water: Rerouting potable and non-potable water networks while safeguarding supply continuity.

Gas: Coordinating with gas distribution companies to maintain safety and compliance during relocation works.

Electricity: Managing low-voltage and high-voltage cable diversions to prevent downtime and hazards.

Telecommunications: Ensuring fibre optic and copper network changes are seamless, avoiding interruptions for businesses and residents.

Our Proven Process

1: Service Provider Liaisons
We establish direct contact with all relevant utility companies from the outset, ensuring open communication channels and quick decision-making.

2: Investigation Works (GPR Survey / Trial Holes)
Using ground-penetrating radar (GPR) surveys and trial holes, we accurately locate existing utilities and identify potential conflicts before construction begins.

3: Planning
We develop a detailed diversion programme, incorporating utility lead times, traffic management requirements, and coordination with other project phases.

4: Collaboration & Implementation of Diversion Works
Our team works alongside utility providers to safely and efficiently implement diversions, with regular updates to stakeholders to keep everyone informed.

The Benefits of Choosing Vista for Service Diversion Management?

Diversions completed to schedule, preventing costly programme delays.

Established contacts with UK utility providers shorten approval and response times.

Skilled at completing works safely in high-priority, public, and operational areas.

Fixed-price packages eliminating budget uncertainty.

Engage providers at project outset to remove bottlenecks before they occur.

Detailed surveys and clash detection prevent on-site surprises.

Full compliance checks and records maintained for sign-off and adoption.

Transparent tracking with early alerts to manage additional works proactively.

What our customers say about us

Vista Civil Engineering constructed our 278 scheme to an excellent standard, achieving immediate sign-off by the Local Council at the same time meeting with the approval of the local community, resulting in the 278 being placed onto maintenance.  All works were completed on programme and with no additional costs charged throughout the entire project, which was an amazing result!

Due to the complex nature of the site, good communication with the various stakeholders was absolutely paramount. As Vista took the lead with all 3rd party liaisons including local residents, adjacent businesses, utility contractors and the local Council, this ensured the project was delivered smoothly with very little time spent using our own resources.

Taylor Wimpey North Midlands will definitely be looking to engage with Vista on our future projects.

Malcolm McKnight - Adoptions Engineer

Leicestershire County Council are extremely satisfied with the performance of Vista Civil Engineering on this developer S278 scheme. Coming on board as the principal contractor, Vista have been positive and open throughout - from the early discussions surrounding delivery, through to completion of a locally sensitive scheme in a timely manner - their performance on site and quality of workmanship has been excellent. Engineering Manager Jonathan De Luca has demonstrated sound project management, proactively engaging with LCC and the public throughout, as well as swiftly resolving the occasional problem from left field, ultimately delivering a successful scheme.

Eddie Holt - Assistant Engineer

Appointing Vista Civil Engineering on our complex Section 278 highway improvement project enabled our development team to focus on other areas of the business. Their comprehensive approach to completing the Section 278 works provided a robust solution and ensured that the certification was released in a timely manner. In conjunction with the works, Vista’s engineers provide a quality service to our residents, ensuring they received quick responses and regular updates throughout the project. They also provided regular updates to our Management Team and were reactive to our target timescales. I would recommend Vista’s services and certainly work with them again

Kevin Mensah – Assistant Regeneration Manager

We are satisfied with the works that have been carried out by Vista Civil Engineering at Hart Village roundabout. Vista have at all times been professional with the project, always giving updates and what the current situation was with the works! Always available for any meetings that may have been required to discuss any issues / problems on site! Been able to communicate and explain with ease what works you required from the workman, going the extra mile to make sure that the job was going to completed on time with minimum disruption as possible! Hopefully, it won’t too long before I am working with Vista on another project in Hartlepool!

Chris Roberts – Assest Management Co-ordinator

I recently had the pleasure of working with Vista on a challenging Section 278 project, I must say that their level of expertise & service is second to none. From the initial consultation to the project's completion, their team demonstrated a remarkable commitment to delivering exceptional results. The project involved the implementation of Section 278 works to a legacy residential estate. Vista were not only highly knowledgeable but also displayed a deep understanding of highway adoption works. Their ability to navigate the constraints of the project ensured that the works were completed smoothly. The team maintained clear & open lines of communication. They were responsive to our questions and concerns and provided regular updates on the project's progress. The completed highway works met our expectations in terms of functionality, safety & durability. It's evident that Vista takes pride in their work & is committed to delivering projects that stand the test of time. I highly recommend to anyone seeking a company that combines exceptional expertise, transparent communication & a commitment to sustainable and high-quality Section 278 delivery.

Mahesh Ganeshan – Principal Engineer, London Borough of Sutton

Contact

Get in touch

Thank you for visiting Vista Civil Engineering. If you would like to contact us directly, please email info@vista-civils.co.uk or
call 0330 165 7989
Office
Vista Civil Engineering
International House
45-55 Commercial Street
London
E1 6BD
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